Warranty and Sales Conditions

PREMESSA E AMBITO DI APPLICAZIONE

Le presenti Condizioni Generali di Vendita disciplinano gli acquisti effettuati tramite la piattaforma e-commerce di Remanauto. La piattaforma è destinata esclusivamente a operatori professionali, imprese e titolari di Partita IVA. Non si applica pertanto la normativa prevista dal Codice del Consumo (D.Lgs. 206/2005).

REGISTRAZIONE E ACCOUNT

Per poter effettuare acquisti è necessaria la registrazione alla piattaforma, gratuita, mediante richiesta di attivazione all’indirizzo e-mail commerciale@remanauto.com. L’Utente dovrà fornire i seguenti dati obbligatori: ragione sociale, nome, cognome, indirizzo di spedizione, e-mail, telefono, codice fiscale/partita IVA e codice univoco o PEC. Remanauto si riserva la facoltà di sospendere o disattivare l’account in caso di uso improprio.

ORDERS

Orders are considered placed only after our approval, which can be implicit through order processing or explicit through written confirmation. Orders are processed in standard packaging or multiples thereof regardless of the ordered quantity. If the buyer requests packaging in quantities different from the standard, they will be provided as requested, but without quantity discounts and subject to additional charges for handling costs. If the ordered goods are not collected, we may demand fulfillment of the contract or its termination. In the latter case, the buyer shall pay 20% of the order amount as a penalty.

PRICES

Prices are quoted ex-warehouse, excluding packaging, postage, transport, insurance, VAT, and any other shipping expenses. Prices listed in the catalog have the same validity as the catalog itself, and prices from our verbal or written offers are valid for a maximum of thirty (30) calendar days unless otherwise specified in our offer. Prices listed or communicated are subject to change without notice due to sudden changes in raw material costs, production costs, labor costs for our manufactured products, sudden changes in origin costs, or sudden changes in exchange rates of our currency for products we market and/or import. Therefore, it is the customer's responsibility to request updated quotes when placing an order.

PAYMENTS

Payments must be made at our domicile within the terms indicated on the invoice. The acceptance of bills of exchange or the issuance of drafts does not constitute a waiver of the place of payment or the terms indicated on the invoice. Any dispute does not entitle the customer to suspend or modify the agreed payment terms. Late payment interest - Failure to comply with the payment terms stated on the invoice is considered sufficient for formal notice without further notice. From the day after the due date, the default period is calculated until the actual availability of the amount due. The interest rate applied will be the current bank interest rate for overdrafts at the time of default. The debiting of late payment interest does not prejudice the suspension of supplies by us until the suspended payments are settled. In the event of even a single outstanding payment, please note that deliveries of ongoing orders, including those on a program basis, will be suspended, and future payments will be made on delivery.

SHIPMENT

The goods always travel at the risk and peril of the buyer, and we disclaim any liability, even in the case of delivery at destination station. It is the buyer's responsibility to check the condition of the packages before pickup, making the necessary reservations with the appropriate party in the event of differences in weight or observed damage. Any insurance is at the buyer's expense and must be explicitly requested in the order. In the absence of shipping instructions from the buyer, we will act at our discretion in the best interest of the buyer, but without any responsibility regarding rates and the chosen shipping method.

DELIVERY

Delivery terms are approximate and, therefore, must be considered as estimates. In cases of unforeseen events or force majeure (including war, mobilization, or requisition), we reserve the right to cancel all or part of the orders, and the buyer cannot request compensation for any damages. Damage to machinery, interruptions or limitations of electricity or gas supply, delays, or insufficiency of railway wagons and transportation means, as well as any accidental event beyond our control, constitute unforeseen events and force majeure.

WARRANTY

The date of sale marks the beginning of the warranty period, which expires at the end of the TWELFTH MONTH. We will recognize as warranty only those defective goods in specific parts or in processing at our sole discretion, ex our warehouse. The warranty consists solely of the replacement of the parts recognized as defective by us. Any removal and reinstallation expenses, consumables, and consequential damages will not be recognized. To avoid damage during installation, please contact our specialized technicians if necessary. No warranty claims will be accepted for defects due to incorrect installation or tampering (disassembly, welding, contamination). Characteristics, images, performance, weights, and dimensions indicated in catalogs are purely indicative and approximate and may change without notice. For materials not manufactured by us, the warranty is granted with all the limitations imposed by our suppliers.

COMPLAINTS AND RETURNS

Complaints are not accepted after eight (8) days from receipt of the goods. For no reason will any returns be accepted without our written authorization for regularly ordered goods. The used merchandise to be returned (if provided for) must be delivered to the company within fifteen (15) days, complete with an identification tag. The return must be recoverable: not rusted and complete as supplied by us. In the absence of these conditions or in case of non-return, an amount commensurate with the economic value of the return will be charged. For any dispute, the competent court is in Fasano (BR).

MODIFICHE ALLE CONDIZIONI

Remanauto si riserva la facoltà di modificare in qualsiasi momento le presenti Condizioni Generali di Vendita. Le nuove condizioni saranno efficaci dalla data di pubblicazione sul sito e si applicheranno agli ordini successivi a tale data.

LEGGE APPLICABILE E FORO COMPETENTE

Le presenti Condizioni Generali di Vendita sono regolate dalla legge italiana. Per ogni controversia relativa all’interpretazione, esecuzione o validità del contratto sarà competente in via esclusiva il Foro di Brindisi, con esclusione di ogni altro foro concorrente.